Warranty / Returns

 
Most parts are warrantied against manufacturer defects for 90 days from date of purchase.  All warranty claims are subject to approval.  All items may have to be returned to manufacturer for approval, and replacement product is issued after manufactured releases claim.  Cartpartsuperstore.ca is not responsible for any downtime during shipping or manufacturers approval process.
Any part which is deemed to show evidence of being used or installed contrary to manufacturers instructions, and / or been subject to improper handling, packaging or return shipping by the customer, will not be eligible for exchange or warranty consideration. 
Warranty does not extend to labour or installation charges.  Cartpartsuperstore.ca does not cover any shipping costs related to warranty items, these are the responsibility of the consumer. 
THERE IS NO WARRANTY ON ELECTRICAL ITEMS, TIRES AND PERFORMANCE PARTS  
 
ONLINE ORDERS: Please ensure all the parts you are ordering are correct prior to finalizing your online order. Incorrectly ordered items can be exchanged but it is up to the customer to cover all shipping costs of returning the item. 

Correct items will be shipped after we have received the returned item.

Please note that shipping times may vary - in-stock items are shipped within 3 business days of order received.
We will notify you via email if there will be any delay. Online inventory NOT NECESSARILY live inventory.
 
RETURN POLICY ON PARTS AND ACCESSORIES:
Our return policy is 10 days from date of receiving product. If you are not 100% satisfied with our products,  just return the part to us in NEW, UNUSED, UNINSTALLED condition. In factory packaging, for an in-store credit. 
Before returning any product - please call  1-866-403-3334 for a RETURN AUTHORIZATION NUMBER.  When calling please have your invoice information.  Returns must be accompanied by original invoice. Returned items must be in unused, re-salable condition, and in its original packaging.  IE not installed.  Any markings from installation will not be accepted.  Returns must be accepted at cartpartsuperstore.ca within 10 days of receiving a return authorization number. 
You can return the item to our retail location or ship the item back to us,  once it arrives and inspected, we will issue an in-store credit minus a 20% re-stocking fee. All returns are subject to approval  Returns must be shipped pre-paid. Any returns shipped COD will NOT be accepted. 
 
THERE IS NO RETURN/EXCHANGE ON SPECIAL ORDER ITEMS
The following items are final sale:
• Engine parts
• Electrical components 
• Performance parts
• Special order items
• Clearance or close out items. 
• Custom Seat Covers
 
All unclaimed, or refused COD parcels will be subject to a service charge equal to twice the shipping charge amount (to cover the shipping both ways)
 
Returns for credit will be assessed the value of what the actual shipping cost would have been and that will be deducted from the return amount. (Free shipping does not apply to returns, you will be charged back) 
 
REPLACEMENT ITEMS ARE NOT COVERED BY FREE SHIPPING POLICY
FREE FREIGHT:
Free freight applies only within Canada, however does not include Yukon, Northwest Territories and Nunavut. Free shipping applies to standard shipping method (least expensive method) The customer may choose to upgrade- and pay the difference to the upgrade.
cartpartsuperstore.ca uses third party freight for all shipping needs. Should any damage incur on the parcel in transit - the customer must file a damage claim with the carrier and also give us a call. Larger items will require a signature upon delivery.
Free shipping does not apply to replacement items.
DISCLAIMERS
TYPOGRAPHICAL ERRORS:
We do our  best to ensure accuracy; however, errors may occur in our pricing or
specifications. We are not responsible for printing or typographical errors. 
PRICES MAY CHANGE WITHOUT NOTICE
Please call for more information.